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Policies

Warranty Information

Cedar Posts: It is important to note that as cedar ages it naturally forms cracks. This is normal and will not affect the structural integrity of the post. Your scratcher may arrive with cracks already in the post.

All of our products are guaranteed against structural defects and against breaking under normal use for up to one year from purchase.  The following guidelines must be followed.

- Do not pick up your new cat tree by any of the platforms. Grasp the base and one of the post lengths to pick up and move it. Large cat trees should be carefully moved by placing a rug or towel under the base and sliding it.

-Unless otherwise stated the products are for indoor use only and should not be placed in an area where they could get wet.

-They should be kept away from extreme heat such as wood stoves or radiators. Very low humidity could cause more cracks to appear in the tree.

-Children should not climb on the cat trees.

- The cat trees and scratching posts come with rubber feet for no slip on hard floors. They are only designed to be used with all the feet touching the floor. Do not place the product in any position that will compromise its stability.

If a product fails or breaks under normal use within one year from the date of purchase we will repair or replace the product (at our discretion).

The warranty does not cover normal wear and tear.

Returns

We should be notified of returns within 30 days of customer receiving the item and the product must reach us within 45 days of purchase. Customer pays for return shipping costs. 

Products must be in unused condition free from scratches or cat hair. We cannot accept a return if the product has been taken out of its packaging and introduced to a cat.

We cannot accept returns on the basis that the cat is not using the product. Customers should keep original packaging to return an item.

If the product has been damaged in shipment the please contact us immediately. The original package should be used when possible for returning damaged items. For insurance purposes we may request images of the original shipping boxes.